Privacy Policy

1. Introduction

SageTech Technologies, Inc. ("SageTech," "we," "our," or "us") operates the SageTech mobile application and website at sagetechapp.com (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

SageTech is a technology marketplace that connects customers seeking technology support services with independent contractor technicians. SageTech is not an employer of technicians and is not responsible for their conduct.

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.

2. Information We Collect

Information You Provide Directly

• Account information: Name, email address, phone number, service address, and password when you create an account.
• Payment information: Credit and debit card details submitted at checkout. All payment data is transmitted directly to and processed by Stripe, Inc. We do not store, process, or transmit full card numbers on our servers.
• Profile information: Profile photo and professional biography (technicians only).
• Service information: Descriptions of technical issues, job notes, photos submitted for AI diagnosis, ratings, and reviews.
• Communications: Messages sent via in-app chat, support emails, and feedback submissions.

Information Collected Automatically

• Location data: Customers grant one-time location access to identify nearby technicians. Technicians' GPS coordinates are collected at 5-second intervals while a job is active and in "En Route," "Arrived," or "Working" status. Location collection stops automatically upon job completion, cancellation, or when the technician goes offline.
• Device information: Device type, manufacturer, operating system version, app version, unique device identifiers, and IP address.
• Usage data: App features accessed, pages visited, time spent in-app, booking history, search queries, and interaction patterns.
• Push notification tokens: Device tokens used to deliver job alerts, status updates, and promotional notifications. You may disable push notifications in your device settings at any time.

Information from Third Parties

• Stripe: Payment processing status, partial card information (last four digits, card type), and payout account verification for technicians.
• Firebase / Google: Authentication tokens and data storage metadata.
• Checkr: Background check results for technicians, including criminal history records as permitted by applicable law.
• Stream: In-app chat message metadata and delivery status.
• Apple: Subscription status and renewal information for Tech Pass subscribers.

3. How We Use Your Information

We use the information we collect to:

• Create, verify, and manage user accounts
• Match customers with available technicians based on proximity and skill
• Process payments, issue receipts, and facilitate technician payouts
• Provide real-time technician location tracking during active jobs
• Power Sage AI diagnostics to categorize issues and prepare technicians
• Send transactional push notifications and emails about job status
• Calculate technician ratings and determine tier advancement
• Conduct background checks on technicians through Checkr
• Detect and prevent fraud, abuse, and policy violations
• Resolve disputes between customers and technicians
• Improve platform features, performance, and user experience
• Send promotional communications (with your consent where required)
• Comply with legal obligations and respond to lawful requests
• Enforce our Terms of Service and other agreements

4. Location Data

Customers: We request "While Using" location permission to identify technicians in your area when you open a booking. We do not track your location continuously, store your precise historical location, or share your real-time location with technicians.

Technicians: When you accept a job and update your status to "En Route," we begin collecting your GPS coordinates at approximately 5-second intervals. These coordinates are transmitted to the customer who booked you via the live map feature so they can track your arrival. Location collection stops automatically when: (a) the job is marked complete; (b) the job is cancelled; (c) the job is marked as "Couldn't Fix"; or (d) you go offline in the app. You may also stop location sharing at any time by going offline, which will remove you from active job availability.

We do not retain technician GPS coordinates after a job ends. Location data is used in real-time only and is not stored in a manner that allows us to reconstruct a technician's historical movement patterns.

5. How We Share Your Information

Between Users

• When a customer books a job, the technician receives the customer's first name, general service area, and issue description.
• During an active job, the customer receives the technician's full name, tier badge, star rating, and real-time GPS location.
• After job completion, both parties' ratings and written reviews become part of the platform record.

Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processing (Stripe), cloud infrastructure (Google Firebase), background checks (Checkr), in-app messaging (Stream), analytics (Google Analytics), and transactional email (Resend). These providers are contractually required to use your data only as necessary to provide services to SageTech.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers

If SageTech is involved in a merger, acquisition, financing, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Retention

• Account data: Retained for the duration of your account and for 30 days following deletion, after which it is purged from active systems.
• Job history and service records: Retained for 3 years to support dispute resolution and fraud detection.
• Location data: Real-time only; not stored after job completion.
• Payment records: Retained for 7 years as required by applicable financial regulations.
• Background check results: Retained for the duration of the technician's account, subject to Checkr's data retention practices.
• Chat messages: Retained for 90 days after job completion, then deleted from Stream's servers.
• Support communications: Retained for 2 years.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your account and associated personal data
• Portability — receive a copy of your data in a structured, machine-readable format
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@sagetechapp.com. We will respond within 45 days. We may need to verify your identity before processing your request.

8. California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: SageTech does not sell personal information and does not share personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You may direct us to limit our use and disclosure of sensitive personal information to purposes specified under CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To submit a verifiable consumer request, email privacy@sagetechapp.com with subject line "California Privacy Request." You may also authorize an agent to submit a request on your behalf with written authorization.

California Shine the Light: California Civil Code Section 1798.83 permits California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

9. Virginia Residents (VCDPA)

Virginia residents have the following rights under the Virginia Consumer Data Protection Act (VCDPA):

• Right to access personal data we process about you
• Right to correct inaccuracies in your personal data
• Right to delete personal data provided by or obtained about you
• Right to obtain a portable copy of your personal data
• Right to opt out of the processing of personal data for targeted advertising, the sale of personal data, or profiling in furtherance of solely automated decisions that produce legal or similarly significant effects

To exercise these rights, contact privacy@sagetechapp.com. If we decline your request, you may appeal by replying to our response email with "VCDPA Appeal" in the subject line. We will respond to appeals within 60 days.

10. Colorado Residents (CPA)

Colorado residents have rights under the Colorado Privacy Act (CPA) including the right to opt out of the processing of personal data for purposes of targeted advertising or the sale of personal data, and the right to appeal a denial of a privacy request. To submit a request or appeal, email privacy@sagetechapp.com.

11. Connecticut Residents (CTDPA)

Connecticut residents have rights under the Connecticut Data Privacy Act (CTDPA) including rights to access, correct, delete, and obtain a portable copy of personal data, and to opt out of targeted advertising and the sale of personal data. To exercise these rights or appeal a decision, email privacy@sagetechapp.com.

12. Utah Residents (UCPA)

Utah residents have rights under the Utah Consumer Privacy Act (UCPA) including the right to access, delete, and obtain a portable copy of personal data, and to opt out of the sale of personal data or targeted advertising. To exercise these rights, email privacy@sagetechapp.com.

13. Nevada Residents (SB 220)

Nevada residents may opt out of the sale of their personal information under Nevada Senate Bill 220. SageTech does not sell personal information as defined under Nevada law. If you have questions or wish to submit an opt-out request, email privacy@sagetechapp.com with subject line "Nevada Privacy Request."

14. New York Residents (SHIELD Act)

SageTech implements reasonable administrative, technical, and physical safeguards to protect personal information of New York residents as required by the New York Stop Hacks and Improve Electronic Data Security Act (SHIELD Act). In the event of a breach of security of private information of a New York resident, we will notify affected individuals in accordance with applicable law.

15. Illinois Residents (BIPA)

SageTech does not collect, capture, purchase, receive through trade, or otherwise obtain biometric identifiers or biometric information as defined under the Illinois Biometric Information Privacy Act (BIPA), including but not limited to retina or iris scans, fingerprints, voiceprints, scans of hand or face geometry, or other biometric identifiers.

16. Children's Privacy (COPPA)

The SageTech Platform is intended for users 18 years of age and older. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at privacy@sagetechapp.com.

17. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS/TLS encryption for all data in transit
• Encrypted storage via Google Firebase with strict security rules
• Payment data handled exclusively by Stripe (PCI-DSS compliant)
• Background checks on all technicians via Checkr before first job activation
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security reviews of Firebase rules and API endpoints

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

18. Third-Party Services

Our Platform integrates the following third-party services, each governed by their own privacy policies:

• Stripe, Inc. — Payment processing. stripe.com/privacy
• Google Firebase / Google LLC — Authentication, database, cloud functions, analytics. policies.google.com/privacy
• Checkr, Inc. — Background check processing for technicians. checkr.com/privacy-policy
• Stream (GetStream.io) — In-app chat messaging. getstream.io/privacy-policy
• Apple Inc. — App Store distribution and subscription billing. apple.com/legal/privacy
• Resend — Transactional email delivery. resend.com/privacy
• Google Analytics — Website and app usage analytics. You may opt out via Google's opt-out tool.

19. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting a prominent notice in the app, sending a push notification, or emailing the address associated with your account. The updated policy will be effective upon posting unless a longer notice period is required by applicable law. Your continued use of the Platform after the effective date constitutes acceptance of the updated policy.

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: