Terms of Service

1. Agreement to Terms

By downloading or using the SageTech app, you agree to be bound by these Terms of Service. If you do not agree, do not use the app.

2. Description of Service

SageTech is a marketplace platform that connects customers seeking technology support services with independent technicians. SageTech does not employ technicians — technicians are independent contractors who set their own rates and schedules.

3. Accounts

• You must be 18 or older to use SageTech
• You are responsible for maintaining the security of your account
• You agree to provide accurate information
• One account per person

4. For Customers

Booking: When you book a technician, you authorize SageTech to place a hold on your payment method. Your card is NOT charged until the job is completed.

Cancellation: You may cancel a booking before the technician is en route at no charge. Cancellations after a technician is en route may incur a cancellation fee of up to $15.

Payment: Final charges are based on actual time worked at the technician's hourly rate, plus applicable service fees and taxes.

No Fix, No Charge: If a technician cannot resolve your issue (and reports it honestly through the app), you will not be charged for labor.

Ratings: You agree to leave honest ratings based on your actual experience.

5. For Technicians

Independent Contractor: You are an independent contractor, not an employee of SageTech. You control your own schedule, tools, and methods.

Background Check: All technicians must pass a background check through Checkr before becoming active on the platform.

Commission: SageTech retains a platform commission from each completed job based on your tier level:

• 🥉 Bronze Tier — Keep 82% (18% platform fee)
• 🥈 Silver Tier — Keep 85% (15% platform fee)
• 🥇 Gold Tier — Keep 88% (12% platform fee)
• 💎 Diamond Tier — Keep 90% (10% platform fee)

Professionalism: You agree to arrive on time, communicate clearly, treat customers with respect, and complete jobs to the best of your ability.

Prohibited: You may not solicit customers to pay outside the platform to avoid SageTech fees.

6. Tech Pass Subscription

• Tech Pass is billed monthly at $19.99/month
• Cancel anytime through your profile settings
• Benefits apply immediately upon subscription
• No refunds for partial billing periods
• SageTech reserves the right to change Tech Pass pricing with 30 days notice

7. Prohibited Conduct

• Use the platform for illegal activities
• Harass, threaten, or harm other users
• Provide false information or fake reviews
• Attempt to bypass the platform for off-platform payments
• Reverse engineer or attempt to hack the application

8. Limitation of Liability

SageTech is a marketplace platform. We are not responsible for the quality of work performed by technicians, property damage caused by technicians, or service interruptions or app downtime.

Our total liability to you shall not exceed the amount paid by you in the last 6 months.

9. Dispute Resolution

Disputes between customers and technicians should first be reported through the app's "Report an Issue" feature. SageTech will mediate disputes in good faith. For disputes involving SageTech directly, you agree to binding arbitration in North Carolina.

10. Changes to Terms

We reserve the right to modify these terms. Continued use of the app after changes constitutes acceptance. We will notify users of material changes via email or push notification.

11. Governing Law

These terms are governed by the laws of the State of North Carolina.

12. Accessibility

SageTech is committed to ensuring our website and application are accessible to users with disabilities. We strive to conform to WCAG 2.1 Level AA standards. If you experience difficulty accessing any content or functionality, please contact us at support@sagetechapp.com and we will make reasonable efforts to assist.

13. Contact

SageTech Technologies, Inc.
131 Continental Dr Suite 305
Newark, DE 19713
Email: legal@sagetechapp.com
Website: sagetechapp.com